Quality Policy
Quality Policy Innovation Tertiary Scar.l Impresa Sociale
Tertiary Innovation Scar.l Impresa Sociale is a training body of Confcommercio Umbria and is registered in the register of Innovative Enterprises. It is committed to providing high quality training services, consistent with the expectations and needs of its customers: the world of business, work and professionals. Tertiary Innovation's commitment to excellence is supported by its Quality Policy, which is based on ISO 9001:2015 standards and reflects its determination to pursue continuous growth and improvement.
Fundamental principles:
Orientation to ccustomer: We are committed to understanding and satisfying the current needs of our customers, paying particular attention to the Commerce, Services and Tourism sectors and with an eye always oriented towards emerging needs and new sectors, such as the world of healthcare professions and IT.
Development of pstaff: We support the professional growth of our employees through continuous training programs, ensuring that they are competent, motivated and able to provide high-quality services.
Approach basato sui process: We adopt a systematic approach in the management of individual activities to guarantee the efficiency and effectiveness of our training courses, thanks to constant monitoring of the performance of individual processes, and through the use of new technologies.
Continuous improvement: We aim to continuously improve the services offered through the study and monitoring of the market, the development of new proposals and solutions, and constant dialogue with businesses and institutions.
Leadership and cinvolvement of pstaff: Our leadership is committed to providing a work environment where staff feel engaged, accountable and supported in their pursuit of quality; to define and share the organisation's objectives, paying maximum attention to the effects and repercussions of the activities and services in the local and national social context. All team members are encouraged to contribute innovative ideas and actively participate in the continuous improvement process.
Quality Objectives:
Promote preparation strongly oriented towards the job market through the professional growth of users, a factor capable of determining greater employability or an improvement in the individual working situation. The objective, with important repercussions on the territory and in terms of social impact, is pursued through constant listening to the entrepreneurial fabric, the analysis of requests arriving from the world of work and systematic discussion with the social partners and institutions.
Support companies in dealing with digital transformation, with the awareness that this ongoing process is changing the role of the entrepreneur, business models and the approach to work. Tertiary Innovation aims to prepare and support entrepreneurs, providing them with the digital skills necessary to navigate this radical change. It is therefore committed to providing innovative and high-quality training solutions that meet the needs of the market, thus contributing to the growth of the relevant skills, also through the digitalisation of its processes, tools and materials.
Have an active collaboration with public funding bodies, not only to define the training needs expressed by the world of work, but to identify economic measures to support businesses and individual users in order to implement and satisfy them.
Carry out, by virtue of the connotation of social enterprise, activities with civic, solidarity and social purposes, which favor the inclusion of young people and adults in disadvantaged situations in the world of training and work.
Date: 12 / 12 / 2023
